How To Beat Job Burnout
Have you or a member of your staff recently felt
physically depleted? Have you felt helpless to make changes or to make a
difference? Have you felt a sense of hopelessness or felt disillusioned? These
are all symptoms of job burnout.
Burnout can be costly, for both individuals and
companies. Burned-out workers have lower moral, higher absenteeism and
tardiness, and greater turnover. People who suffer burnout develop a negative
concept of themselves and negative attitudes toward their work and even life
itself. They can become detached, contemptuous, or callous toward customers,
clients and colleagues.
The downsizing of many major corporations and
the “no-growth status” of many smaller businesses has increased pressure on
employees at all levels for higher productivity and in many instances reduced
pay as well. In addition, within many organizations, there are fewer
opportunities for promotion and growth.
The philosophy of “Let’s do more with less” is a
recurring theme with many businesses in our highly competitive global market.
With companies, and therefore employees, under the gun to produce and with poor
opportunities in job market, job burnout is an unfortunate fact of business
life for too many people.
In these tense and uncertain times, many
employees are afraid to make waves. Instead of making their needs known, they
do exactly what the company wants, sometimes at great personal cost. Many
employees today feel trapped due to bottom-line pressures. They just do what
they need to do to keep their jobs.”
Many organizations today no longer encourage
employee creativity and innovation, and employees no longer feel like part of
the team. It’s rare that a company in today’s environment recognizes that
encouraging innovation and inspiring its people to greatness by allowing them
to take initiative and calculated risks is the real imperative.
One of problems is that many companies today
think of employees as inventory that can be juggled around interchangeably to
solve problems, rather than as critical assets whose talents should be used to
improve operations, develop new products and services, and provide
award-winning customer service.
When I’m consulting with larger organizations a
common problem I often find is that employees and managers who deal with
coworkers suffering from burnout are too quick to classify burnout as ‘personal
problem.’ In most instances, the employee’s burnout really stems from an
organizational problem.
Employees don’t leave their personal lives at
home, nor do they leave their work lives at the office. The two frequently
create a compounding effect that, if not checked, can lead to a downward spiral
of mistakes and accidents on the job and reduced quality of life for the
employee. There are four major causes of burnout:
1. Poor supervisory practices. If a manager or
supervisor is overly critical, expects too much, does not discuss problems,
organizes work poorly, and fails to recognize employees for a job well done it
can lead to employee burnout.
2. Lack of teamwork. If coworkers fail to pitch
in where needed, work together poorly, or have unresolved tensions and bad
feelings among themselves it can lead to job burnout.
3. Unresolved workload. If employees believe
they are overworked, can’t meet deadlines and can’t keep up with changes, then
they are bound to suffer from job burnout.
4. Unfair company practices. Employees who
perceive that promotions are not awarded fairly, or employees who perceive that
they are treated differently based on, say race or age, are likely candidates
for burnout.
The good news is that burnout is curable and
furthermore, it is preventable. Avoiding, alleviating, or curing job burnout
may take a little effort, but you can succeed. The following are solutions that
can help prevent and cure job burnout:
• Evaluate your current position. Try listing
the duties you like most. Examine the priorities you place on daily activities.
Then, by keeping a time log, determine how you can spend each workday. Focus on
how you can make your position more challenging. Write an objective (as
objective as possible) skill evaluation of yourself.
• Seek the help of a professional. Many
companies provide employee-assistance programs that offer career counseling.
Have the individual critique you and challenge you on your skills assessment,
providing you with a “reality check.”
• Find your ideal position. See if there is
another position, even within your current company, that might better suit your
needs, regardless of whether it is at a lower salary.
• Develop a personal action plan. Realize that
you are the person most responsible for your career and for avoiding or
curtailing burnout. Keep your plan simple. All it should tell you is where you
are going (goals) and how you are going to get there (action steps). People who
know what their goals are, and who then focus on those goals and don’t get off
the track, will avoid or alleviate burnout.
• Prove your worth. Seek opportunities for quick
and visible improvements in your area of responsibility to prove that you and your
people can make a difference.
• Realize that teamwork and initiative begin
with you. Create an environment is which your people are encouraged to work
together to develop and implement ideas for improving business operations.
• Balance your life. People do a better job and
have less burnout when they balance their business and personal lives. Don’t
put all your eggs in one basket. Make sure you have a good circle of family and
friends who will provide you with support when needed. Take the time to do fun
things. For example, cultivating an outside interest or a hobby might serve as
a catharsis for the pent-up creativity that you don’t feel that you are using
on the job.
• Experiment with changing you daily routine.
Altering the routine can be a cure for burnout. Take a different route to work.
If you normally sit at your desk and read the newspaper while you eat your
lunch, try eating and then going for a walk instead.
• Find a mentor. Seeking the counsel of someone
with whom you can closely identify both emotionally and intellectually, someone
who is older and who has been through a lot can help you sort out your concerns
and arrive at viable solutions. Interacting with somebody who you can respect,
and who has a lot of the same goals and the value systems that you do, can help
beat job burnout.
Job burnout is a common but avoidable ailment.
When you learn how to recognize potential causes of burnout and effectively
head them off you will become a much more positive, happier, and productive
person in both your business and personal life.
Copyright©2007 by Joe Love and
JLM & Associates, Inc. All rights
reserved worldwide.
Joe Love draws on his 25 years of experience
helping both individuals and companies build their businesses, increase
profits, and success coaching programs. He is the founder and CEO of JLM
& Associates, a consulting and training organization, specializing in career
coach training. Through his seminars and lectures, Joe Love addresses
thousands of men and women each year, including the executives and staffs of
many businesses around the world, on the subjects of leadership, achievement,
goals, strategic business planning, and marketing. Joe is the author of three
books, Starting Your Own Business, Finding Your Purpose In Life, and The Guerrilla Marketing Workbook.
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